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Business Mgr, PatientCareSrvcs more...
Location:Duarte, CA
Company:City of Hope
First posted:May 23, 2017

Requisition ID: 9404

Job Title: Business Manager, Patient Care Services

Position Summary:

The Business Manager is responsible for the operational and financial performance of the outpatient clinics, infusion, ETC, and Day Hospital. Ensures efficient business operations within the division, leads the development and maintenance of operating and capital budgets, coordinates facilities and space planning, and conducts projects as assigned by the Director. The Business Manager identifies and pursues performance improvement efforts and serves as primary point of contact for operational and financial data. Creates business plans for new programs and leads monthly operational reviews. Collaborates with Nursing, Service Line, and Patient Access leadership to ensure efficient operations and growth within the clinics. Executes plans to improve productivity, capacity/utilization, and patient experience.


Specific job responsibilities include:

  • Develop and implement annual financial budgets.  Monitor and analyze performance, recommending corrective action as necessary. Oversee business operations, develop forecasts and business plans for new programs, and manage division's capital acquisition process. Manage contracts for the Division and identify opportunities to reduce non-labor expenses. Lead monthly operating review for inpatient and outpatient nursing departments. Ensure charge capture, revenue and expense integrity.
  • Manage mid- and large-scale projects for improved department and Medical Center performance.  Lead comprehensive service line development to enhance throughput, quality, cost, access and patient satisfaction.
  • Direct department performance metric reviews to identify key trends and areas of opportunity.  Implement action plans for continual improvement and growth; lead performance board management.
  • Obtain necessary resources to meet high quality standards (labor, supplies, capital, technology, etc.).


Position Qualifications

  • Master's degree in healthcare, business or related field.
  • 3+ years of business/operations experience preferably in a healthcare environment.
  • Excellent interpersonal, communication, and organizational skills; high level of integrity and confidentiality; efficient time management and attention to detail; strong financial analysis and project management skills.


About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research.  City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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